Frequently Asked questions

Welcome to the Frequently Asked Questions page for Velumize! We know that shopping online can sometimes raise questions, so we've compiled a list of the most common queries we receive from our valued customers.


How Long Does Shipping Take?

We will do everything we can to deliver your order as quickly as possible.

  • Orders are formulated Monday to Friday. On Fridays orders are dispatched with shipping carriers over the weekend.
  • Across the US orders arrive three days later
  • Across Canada it's four days later
  • Across the UK it's ten days later, and anywhere else can be up to three weeks.

Standard delivery is free for orders $200 and over.

What Payment Methods Do You Accept?

We accept all major credit cards including Visa, Mastercard, Paypal and Shop Pay.

If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.

Can I Track My Order Once It Has Been Tracked?

Your tracking link will be sent in your dispatch email.

For any other tracking information please contact customer care by emailing

What Is Your Returns Policy?

We understand that sometimes delivery mishaps can occur, such as a missing apartment number, wrong house number, or an unsupported forwarding address, which can prevent a package from reaching you.

If your package fails to be delivered and is returned to us, we want to make things right. For customers in the United States or Canada, we will reship your package for a small fee to cover the shipping expenses. However, for our international customers outside these regions, please note that we are unable to reship packages. In these instances, you will need to bear the full cost of the lost shipment due to incorrect address details provided by you.

To ensure smooth delivery, we recommend double-checking that your shipping address is complete and accurate. If you have any concerns or need assistance with your order's status, our customer service team is here to help and support you every step of the way!

Do You Offer International Shipping?

Velumize currently ships online orders to Australia, New Zealand, United States, United Kingdom, Canada, Singapore, Brazil, China, Germany, Greece, Hong Kong, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, Philippines, Poland, Romania, South Korea, Spain, Sweden, Switzerland, Taiwan and Vietnam.

Didn't find what you were looking for? Feel free to contact us at any time!